PRIVACY POLICY

This Privacy Policy explains how Expedition with Jones (referred to as "the Site", "we", "us", or "our") gathers, utilizes, and reveals your personal details when you browse, use our services, or buy from expeditionwithjones.com (known as "the Site") or interact with us in any way (together, the "Services"). In this Privacy Policy, "you" and "your" refer to the user of the Services, including customers, website visitors, and individuals whose information we have collected in accordance with this Privacy Policy.
Make sure to carefully read this Privacy Policy. Agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy when using and accessing any of the Services. If you do not consent to this Privacy Policy, refrain from utilizing or entering any of the Services.

We might make changes to this Privacy Policy occasionally to account for updates in our practices or for operational, legal, or regulatory purposes. The updated Privacy Policy will be published on the Site, the "Last updated" date will be changed, and all necessary actions will be taken according to the law.

In order to offer the Services, we gather and have gathered personal data about you from different sources in the past year. The data we gather and utilize differs based on your interactions with us.
Besides the specified purposes mentioned, we may utilize the data we gather from you to interact with you, offer the Services, adhere to any relevant legal requirements, enforce any relevant terms of service, and safeguard the Services, our rights, and the rights of our users or others.

The personal information we collect from you varies based on your interactions with our Site and utilization of our Services. The term "personal information" refers to information that can identify, relate to, describe, or be connected to you. The subsequent parts detail the classes and precise forms of personal data we gather.

Data you provide to us through our Services can consist of:
Essential information such as your name, address, phone number, and email address.
Information needed for your order, such as name, billing address, shipping address, payment confirmation, email address, and phone number.
Details of your account, such as your username, password, and security questions.
Details concerning shopping, such as the products you look at, place in your cart, or save to your wishlist.
Information about customer support, such as the details you provide when contacting us, like sending a message through our Services.

Certain aspects of the Services may necessitate you to personally provide us with specific details about yourself. You have the option to choose not to give this information, but if you do, you may not be able to use or access these features.

We also gather specific details on how you engage with the Services automatically ("Usage Data"). In order to achieve this, we can utilize cookies, pixels, and other similar technologies ("Cookies"). Information collected can consist of data on how individuals access and utilize the website and their accounts, such as details on devices, browsers, network connections, IP addresses, and interactions with the services.

In the end, we can gather data about you from third parties, including vendors and service providers who gather information on our behalf.
Businesses that endorse our Site and Services, like Shopify.
Our payment processors gather payment details like bank account, credit or debit card information, and billing address to fulfill your orders and provide requested products or services, as required by our agreement with you.
When you access our website, view or click on emails we send, or engage with our services or ads, we or our partners may gather specific data using online tracking tools like pixels, web beacons, SDKs, libraries, and cookies.

Any data received from third parties will be handled in line with this Privacy Policy. We are not accountable for the correctness of information given to us by third parties and also not responsible for any policies or practices of third parties. To learn more, refer to the section entitled Third Party Websites and Links below.

Offering goods and services: Your personal information is utilized to deliver the Services as part of our agreement with you. This includes processing payments, fulfilling orders, sending account-related notifications, managing your account, arranging shipping, facilitating returns/exchanges, and allowing you to post reviews.
Promoting and Publicizing: We utilize your personal data for marketing and promotional reasons, like sending marketing materials via email, text messages, or mail, and displaying ads for products or services. This could involve utilizing your personal data to customize the Services and advertisements on our Site and other webpages.
Security and measures to prevent fraud: We utilize your personal data to identify, examine, or address potential fraudulent, unlawful, or malicious behavior. If you decide to utilize the Services and create an account, it is your responsibility to ensure the security of your account log-in information. It is strongly advised not to disclose your username, password, or any other login information to anyone else. If you think your account has been hacked, please get in touch with us right away.
Engaging in conversation with you: Your personal information is utilized to offer customer assistance and enhance our Services. This is justified by our need to promptly address your needs, offer quality services, and uphold our business connection with you.

Similar to numerous other websites, we utilize Cookies on our Site. To find out more details about the cookies we utilize for running our store on Shopify, visit https://www.shopify.com/legal/cookies. Cookies are utilized to enhance and optimize our Site and Services, including recalling your preferences, analyzing data, and gaining insights into user engagement to enhance and streamline our Services. We might also allow third parties and service providers to utilize Cookies on our Site in order to enhance the customization of services, products, and advertising on our Site and other websites.

Many browsers will accept Cookies automatically, but you have the option to change your settings and remove or reject them through your browser controls. Please remember that if you remove or block Cookies, it may adversely affect your user experience and result in some Services, such as specific features and overall functionality, functioning improperly or becoming unavailable. Moreover, disabling Cookies may not entirely stop the way we disclose data to third parties like our advertising associates.

Under specific situations, we could share your personal data with third parties for valid reasons as outlined in this Privacy Policy. These situations could involve:With suppliers or external parties that provide services for us (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Collaborating with business and marketing partners, such as Shopify, to deliver services and promotions tailored to you. Our business and marketing partners will utilize your information based on their own privacy policies.
When you instruct us to share specific information with third parties, such as for product shipping or social media login integrations, it must be done with your consent.

We do not utilize or reveal sensitive personal data to infer traits about you.
The Services allow you to create and share product reviews and other user-generated content. If you decide to share user generated content in public areas of the Services, it will be visible to everyone.

We have no authority over who will be able to see the information you share with others, and cannot guarantee that those who do will protect your privacy or maintain its security. We do not take responsibility for the privacy or security of any information you share publicly, nor for the accuracy, use, or misuse of any information received from or disclosed to third parties.

Our website may offer links to websites or online platforms run by third parties. If you click on links to websites that are not associated or managed by us, make sure to read their privacy and security policies as well as other terms and conditions. We do not provide assurance and have no liability for the privacy or security of those websites, as well as the accuracy, comprehensiveness, or reliability of the information available on them. Data shared on public or semi-public platforms, as well as on third-party social media sites, may be visible to other users of the Services and/or those third-party platforms without any restrictions on its use by either us or a third party. The links provided do not automatically mean we approve of the content or the individuals running those platforms, unless otherwise stated on our Services.

The Services are not meant for children and we do not intentionally gather personal information about children. If you are the parent or guardian of a child who has given us their personal information, you can reach out to us at the contact information provided below to ask for it to be removed.
At the time this Privacy Policy goes into effect, we are not aware of any sharing or selling of personal information belonging to individuals under the age of 18, as defined by the law.

Please note that there is no such thing as perfect or completely impenetrable security measures, and we cannot promise to provide "perfect security." Furthermore, the data you transmit to us may be at risk during transportation. It is advised not to use insecure channels when sending us sensitive or confidential information.
The duration we keep your personal information for varies based on factors like account maintenance, service provision, legal obligations, dispute resolution, and contract enforcement.

Based on your location, you may possess certain or all of the rights mentioned below regarding your personal data. Nevertheless, these rights are not unconditional, might only be relevant in specific situations, and in some instances, we may reject your request as allowed by legal regulations.

Accessing information and being aware of it is a fundamental right: You might have the privilege to ask for access to your personal information in our possession, including information on how we utilize and disclose it.
Deletion rights: You have the right to ask us to delete any personal information we have about you.
The right to make corrections: You may be entitled to ask us to rectify any incorrect personal information we have on file about you.
Portability right: In certain situations and subject to specific conditions, you might be entitled to obtain a duplicate of the personal data we have on record for you and to ask for its transfer to another party.
Revoking Consent: If we use your personal data based on your consent, you may have the option to withdraw it.
You have the option to challenge our decision if we deny your request for processing. You have the option to reply directly to our denial in order to do so.
Controlling Communication Choices: You may receive promotional emails from us, but you have the option to stop receiving them anytime by clicking on the unsubscribe link in the emails we send you. If you decide not to participate, we might still send you non-promotional emails related to your account or purchases.

You can utilize any of these rights by either clicking on our Site or reaching out to us through the contact information provided.
We will not treat you unfairly for utilizing any of these rights. Before we can give you a detailed response to your request, we might have to gather information like your email or account details to confirm your identity. You are allowed to appoint a representative to request and exercise your rights on your behalf in compliance with relevant laws. Prior to agreeing to the agent's request, we will need evidence of your authorization for them to act on your behalf, and you may be asked to confirm your identity directly with us. We will address your inquiry promptly in accordance with the relevant legislation.

If you are not satisfied with how we handle your personal data, get in touch with us through the contact information given below.
Please be aware that your personal information may be transferred, stored, and processed in countries other than your own, including the United States. Staff and third party service providers and partners in these countries also handle your personal information.
If your personal data is taken out of Europe, we will use approved transfer methods such as the Standard Contractual Clauses from the European Commission, or similar contracts from the UK's competent authority, unless the destination country ensures sufficient protection.

If you have any inquiries about our privacy procedures or this Privacy Policy, or if you want to utilize any of your rights, please reach out to us by calling or emailing info@expeditionwithjones.com or contacting us at +27 83 500 2071.